Utility Announces Relaunch of MyWater EWSU Mobile App and Online Customer Portal

Evansville Water and Sewer Utility (EWSU) is pleased to announce the relaunch of the enhanced MyWater EWSU mobile app for smartphones and the online desktop customer portal. New MyWater EWSU features make it more convenient for residents and businesses to access their account, monitor usage, make payments, report water waste, and communicate directly with EWSU Customer Service.
“This is a free resource designed to better engage our customers by providing them with real-time data and useful information,” said EWSU Director Allen Mounts. “MyWater EWSU is part of our commitment to improve how the utility interacts with the public using innovative smart technologies.”
EWSU Customer Service Supervisor Carolynn Pajoum added, “Our customers want reliable services and fast, accurate information. Using this new technology is redefining their customer experience and empowering them with information that gives utility customers more control.”
Customers can enroll in paperless billing and schedule auto payments or pay by text, thereby reducing paper waste and avoiding missed payments and late fees. Another feature allows customers to compare usage to previous time periods to identify their consumption patterns. Customers can also manage their communication preferences to receive alerts when water usage exceeds a set volume they determine, possibly indicating a leak.
More information on MyWater EWSU will be on bill inserts included with Evansville Water and Sewer Utility bills this month.
MyWater EWSU is free and available from Google Play or Apple Store for both iOS and Android platforms for smartphones and tablets. Customers may set up the online portal by visiting https://mywater.ewsu.com/portal/.